OpticalH / Trust
Our commitment to authenticity.
At OpticalH, we offer original products. If you have questions about a purchase, we can help you review its reference and provenance.
- Model reference
- Proof of purchase
- Product photographs
Model, documentation and place of purchase. No single detail replaces a check with the brand or seller.
Before drawing conclusions.
Check the provenance
Identify the seller and keep your receipt. Consult the brand’s official channels if you need to confirm a point of sale.
Gather the information
Note the model, colour and size. Compare the frame references with your order and the documentation you received.
Ask about your concerns
If something does not match, contact the seller or brand. Clear photographs and purchase details help them review the case.
Details to put in perspective.
Does a logo confirm authenticity?
Not on its own. Markings and finishes can be checked, but they are not an independent certificate of authenticity.
Does every pair include the same documents?
Case contents and documentation may vary by brand and model. Check what belongs with your specific reference, rather than using a universal checklist.
Does a discount mean the product is fake?
Price alone cannot establish whether an item is authentic. Check the provenance, reference and terms of the offer.
Can I check any serial number online?
Do not assume there is a universal checker. Use only the resources the brand provides for that specific product.
Purchased from OpticalH?
Email us your order number, reference and clear photographs of the frame and documentation. Do not send full payment details. We will review your enquiry; this guide does not certify third-party items.
