Help
How can we help you?
We resolve your doubts about orders, international shipping, returns, warranty, and how to choose your glasses or contact lenses. 100% original product, from an established optician.
Purchase, shipping, and returns
Guides to get it right
How to configure your lenses
Step by step to order your prescription glasses.
Materials and treatments
Anti-reflective, photochromic, index, and more.
How to read your prescription
Understand your prescription values.
Contact lens care
Hygiene, use, and maintenance.
More help: lens index, frequently asked questions or write to us from contact.
Behind OpticalH, there's a real optician
OpticalH is the international online store of the Óptica Herradores group, a healthcare establishment with over 30 years in Tenerife (Spain). We are not resellers: we are opticians, and that's why we only sell 100% original products from each brand, with an official warranty.
If you visit Tenerife, in our optician's office you will find eye exams, contact lens services, and audiology with state-of-the-art technology.
What you ask us most often
Do you ship internationally?
Yes, we ship to numerous countries. Check delivery times and costs by destination in shipping and prices.
Are the glasses 100% original?
Yes. We are an established optician and only work with official products from the brands, with their warranty.
Can I return my order?
Yes, within the terms and conditions detailed in returns and refunds. Prescription glasses are custom-made; please review the specific conditions.
How do I choose the index and treatments for my lenses?
We explain it in materials and treatments and in the lens index.
Is payment secure?
Yes, we use secure gateways. You can find the details in secure payment.
Write to us and we'll help you
Our team will respond as soon as possible.