In compliance with the provisions of Article 22.2 of Law 34/2002 on Information Society Services (LSSI), we inform you that for the proper navigation and use of this website, the installation of cookies is required.
Data protection · Art. 13 GDPR
The data collected through cookie technology will be processed with the legitimacy of the consent of the interested party, in those cases where it is necessary (it will not be for technical and personalization cookies), and the purpose will be:
- Configuration of technical security measures, personalization, completion of forms, and basic functioning of the website, through technical cookies.
- Statistical analysis of website usage, through analytical cookies.
- Facilitate access to social networks, online maps, and third-party multimedia content, through technical and analytical third-party cookies.
- Configuration and display of personalized or non-personalized advertising, through advertising cookies.
The retention period of the data collected by cookies will generally be as indicated in the tables of this document. The information will be updated periodically.
What are cookies?
Cookies are small text files that store user information and are stored on the user's own device (PC, tablet, or mobile), to then send that information to the servers of the web pages from which they were downloaded.
You can choose to give or not give your consent to the installation of Opticalh cookies. If you do not accept or block them, your navigation on the page may not be correct.
Types of cookies
Cookies can be categorized according to 3 criteria:
- Entity that manages them: first-party or third-party.
- Duration: session or persistent.
- Purpose:
Security, technical configuration, and basic functionality.No consent is required.
Collects statistical information about the use of the website. Consent is required.
Displays third-party advertisements on the website. Consent is required.
Collects expanded user information for targeted advertising. Consent is required.
Cookie management
You choose whether to accept or not the installation of cookies. You can block them directly from your browser or choose to install some and delete others.
Browser settings
- Internet Explorer — Tools → Internet Options → Privacy → Settings. Microsoft Support
- Firefox — Tools → Options → Privacy → History → Custom Settings. Mozilla Support
- Chrome — Settings → Advanced Options → Privacy → Content Settings. Google Support
- Safari — Preferences → Security. Apple Support
- Opera — Settings → Options → Advanced. Opera Support
Cookies used on this website
Non-exhaustive list, updated periodically.
Own cookies| Cookie | Duration | Description | Type |
|---|---|---|---|
| oct8ne-active-tab-id | Session | Chat | Technical |
| oct8ne-allowed-departments | Session | Chat | Technical |
| oct8ne-connection | Session | Real-time connection identifier with agents. | Technical |
| oct8ne-coviewer | Session | Current status of the viewer. | Technical |
| oct8ne-first-enter | Session | Numeric identifier of the session. | Technique |
| oct8ne-pendingMessages | Session | Number of unread messages with the chat minimized. | Technique |
| oct8ne-room | Session | Identifier of the current session. | Technique |
| oct8ne-session-summary | Session | Numeric identifier of the session. | Technique |
| oct8ne-session-without-agent | Session | Numeric identifier of the session. | Technique |
| oct8ne-triggered | 1 hour | Avoid opening Oct8ne automatically after a trigger. | Technique |
| oct8ne-status | Session | Current status of the visitor. | Technique |
| oct8ne-visitor | 1 year | Unique identifier to recognize customer visits. | Technique |
| oct8ne-visitor-overflow | 1 min | Chat | Technique |
| oct8ne-statusBeforeMin | Session | Last status of the viewer before minimizing it. | Technique |
| oct8ne-last-interaction | Session | Numeric identifier of the session. | Technique |
| PHPSESSID | Session | Native PHP cookie for serialized state data. | Technique |
| pll_language | 1 year | Saves the chosen language in navigation. | Technique |
| OptanonConsent | 1 year | OneTrust tool. Stores cookie consent by category. | Technique |
| Name | Owner | Duration | Description |
|---|---|---|---|
| CONSENT | 20 years | Functioning of the Google map. | |
| __stripe_mid | Stripe | 1 year | ID required to make payments. |
| __stripe_sid | Stripe | 30 min | Fraud prevention in payments. |
| ts | PayPal | 3 years | Secure transaction through PayPal. |
| ts_c | PayPal | 3 years | Secure transaction through PayPal. |
| x-cdn | PayPal | Session | Enable payments through PayPal. |
| incap_ses | Aplázame | Session | Links HTTP requests to a session. |
| nlbi_ | Aplázame | Session | Ensures that requests go to the same server. |
| visid_incap_ | Defer me | 1 year | Website performance and security. |
| Name | Owner | Duration | Description |
|---|---|---|---|
| NID | 6 months | Google utilities and preferences. | |
| YSC | Session | YouTube video visit tracking. | |
| VISITOR_INFO1_LIVE | 8 months | Embedded video tracking. | |
| _dc_gtm_UA | 2 hours | TagManager for Google Analytics loading. | |
| PrestaShop | PrestaShop | 3 weeks | User information and session. |
| tp.uuid | TrustPilot | 1 year | Allows leaving a review on TrustPilot. |
| Name | Owner | Duration | Description |
|---|---|---|---|
| _gcl_au | 3 months | Google AdSense for advertising efficiency. |
Opticalh and Google Analytics
We use Google Analytics to track anonymous user actions on our website in order to improve our services.
| Cookie | Duration | Description |
|---|---|---|
| _ga | 2 years | Differentiate users. |
| _gat | 24 hours | Differentiate users. |
| _gid | 1 minute | Limit the percentage of requests. |
| _gali | 1 minute | Record interactions from the previous page. |
Social networks
When visiting an Opticalh profile on a social network, that platform will install its own cookies. Please consult their policies:
Update of this policy
Web platforms continuously evolve, so there may be future changes in the types of cookies, partners, retention periods, or legitimations. Opticalh is committed to keeping this policy as up-to-date as possible.
If any change requires your consent, we will inform you in advance or during your access to the website.